The Care Quality Commission (CQC) is the independent regulator of all health and social care services in England. It checks all hospitals to ensure they are meeting national standards.

The CQC has developed new regulations which are more focused and clear about the care that people should always expect to receive. The agreed new standards are:

  • Care and treatment must be appropriate and meet people's needs and preferences.
  • People must be treated with dignity and respect.
  • Care and treatment must only be provided with consent.
  • Care and treatment must be provided in a safe way.
  • People must be protected from abuse and improper treatment.
  • People’s nutritional and hydration needs must be met.
  • All premises and equipment used must be clean, secure, suitable and properly used, maintained and located.
  • Complaints must be appropriately investigated and appropriate action taken in response.
  • Systems and processes must be established and used to ensure compliance with regulatory requirements.
  • Sufficient numbers of suitably qualified, competent, skilled and experienced staff must be deployed.
  • Staff must be of good character, qualified and able to do their job.

The CQC has developed five questions with the objective of considering the care provided and is now guided by the following principles and questions about services during an inspection:

  1. Are they safe?
  2. Are they effective?
  3. Are they caring?
  4. Are they responsive to people's needs?
  5. Are they well-led?

The CQC registers care services that meet these standards, inspects them to check that they continue to do so, and takes action when they don't.

The Royal Marsden's Community Services is registered with the CQC.